Refunds & Billing
This policy explains how Scout Create bills subscriptions, how you cancel, and when refunds are available. It is part of our Terms of Use.
How billing works
Paid plans (Basic, Premium, and Recruit) are charged in advance, monthly or annually, through Stripe. Subscriptions renew automatically at the then-current rate for that plan until you cancel. Prices are shown in U.S. dollars on our pricing page.
After you subscribe, Manage billing on your profile opens the Stripe customer portal. There you can update your card, download invoices, and cancel.
Trials and coupons
A free trial, when offered, does not require a payment method and does not create a paid charge. Trial limits (currently one full scouting report) are described at signup.
Promotional coupon codes apply only at checkout, only to the plans and duration we specify for that code, and cannot be applied retroactively to an existing subscription.
Cancellation
You may cancel at any time in the Stripe portal. Cancellation stops future renewals. You keep access through the end of the period you already paid. Canceling does not by itself create a refund for unused time in the current period.
Refunds
Subscription fees are generally non-refundable, including unused time in a billing period, except:
- duplicate or clearly erroneous charges;
- charges that posted after a cancellation we can confirm was already in effect;
- where a refund is required by applicable law.
If you believe a charge is wrong, contact us within 14 days and include the email on the account and the approximate charge date. Approved refunds are issued to the original payment method through Stripe and may take several business days to appear.
Failed payments
If a renewal payment fails, Stripe may retry the card on file. If payment is not completed, we may suspend paid features until the invoice is paid or the subscription ends.
Invoices
Schools or athletic departments that need a 30-day invoice instead of a card may choose invoice checkout where that option is offered. Invoice terms are as stated at checkout (due in 30 days unless we agree otherwise). Unpaid invoices may result in suspension of paid access.
Contact
Billing questions: contact Scout Create.